It Was Cancer

It Was Cancer

Write a sentence. Delete it. Write a sentence. Delete it. That’s all I’ve done since I sat down with my laptop.

 

I’ve made numerous coffees, I’ve thrown the dogs toy for her, I’ve stared at the TV, but I’ve not managed to write a single sentence that seemed like an apt start to this post. So I guess the best thing I can do is to stop trying and just go with the flow. I guess the best thing I can do is just say it.

 

Cancer. I had Cancer. I’m ok now, I’ve had surgery, but there it is, the fact of the matter, I had Cancer.

 

To cut a long story short, here’s how it went…

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Cristal Fat Freezing With La Belle Forme Brentwood {AD-GIFTED}

Cristal Fat Freezing With La Belle Forme Brentwood  <font size="3">{AD-GIFTED}</font>

It’s no secret that I’ve put on weight in the past year or so. I turned 30, I settled down and, most of all, the daily dosage of medication I take was increased by the doctors as my body had adjusted to the old levels I took.

 

Within the space of 6-months, I’d piled on 1.5 stone and I can honestly say I hate what I see in the mirror. I move more than ever before, I eat healthily (although I allow myself treats at the weekend) and yet I was getting bigger, and with every centimetre my size increased, my self esteem and confidence dropped even lower.

 

Then I received an email from La Belle Forme in Brentwood (previously known as The Skin Clinic). I’d heard of this previously, so when I was offered a complementary treatment, I just knew I was going to try something for weight loss, and it had to be non-intrusive as I didn’t want to commit to full surgery in my quest to lose some timber; I’m not quite that brave.

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FURminator Pet Grooming {AD-GIFTED}

FURminator Pet Grooming  <font size="3">{AD-GIFTED}</font>

As I’m sure you’ve worked out by now if you’ve read this blog before or follow me on any of my social media channels, my pets are a huge part of my life. I was brought up with the mindset that they aren’t just pets; they’re members of the family, and that way of thinking has continued to where I find myself today. The proud fur-mum of a dog and two cats.

 

So, when the people from FURminator contacted me to ask if I would like to review their de-shedding brushes (for cats and dogs) I jumped at the chance. Not only could I bring two of my loves together – blogging and my pets – but if the brushes turned out to be any good it would be a godsend, as with three animals tearing around my house at all times, there’s an almost permanent layer of fur over everything, no matter how much we hoover!

 

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British Airways – Their Response

You may remember that last year I had a bit of a scary experience when flying with British Airways in which they knowingly risked my health and life whilst I was flying with them (read about it here).

 

That post garnered quite a lot of interest and I was contacted by numerous other people who had experienced the same – or similar – things, so I thought I should provide you all with an update now my conversation with BA had come to a close.

 

Following the incident in question, I made a formal complaint to British Airways. I tweeted asking them how long it took roughly to get a response and they responded

 

“We can’t give an exact timescale but our Customer Relations team work in date order so they’ll be in touch soon.”

 

So, I waited.

 

A month after making the complaint I decided to tweet again, as I thought acknowledgement of my complaint, if not a full and formal response, would be reasonable to expect after 30-days.

 

Screen Shot 2016-01-23 at 16.29.41

 

Having switched over to direct message, I received the following reply from them:

 

“Thanks for your details, Penny. We’re sorry for the delay in responding. We’ve moved your complaint to our area and reviewed it. We’re concerned about the issues you’ve highlighted. Our staff are highly trained and we’re really proud of the service we offer. However the way our crew dealt with your situation is not acceptable. We’ve sent a report to the manager of the staff member you’ve mentioned who will handle this internally. We understand your complaint is about changes to our policies. We’ve fed your comments back to our Customer Experience team who meet regularly to review any areas where we need to improve. We’re very grateful for your feedback and we certainly value your insight. Thanks again for getting in touch and letting us know what happened. Drop us a Tweet if we can help you with anything else.”

 

I thanked them for their response and asked if I would be receiving a formal reply from BA as I had written to their complaints department. I said how frightening the experience was and expressed my concern that I didn’t want anyone else to have to go through the same thing – or worse – in the future. BA responded stating that there would be no further contact from them on this matter and their tweet was the only reply I would get, although they could “certainly put it into an email… but the information and response will stay the same”

 

In all honesty, I’m not sure how I feel about the end point of this situation. They agree what happened was unacceptable and say that my comments have been taken on board and would essentially be added to a list of things they could improve on in the future. These are positives for sure, but I still sort of feel like I was brushed off, being told something just to make me go away and stop making noise about what happened.

 

I appreciate big changes and reviews to systems can’t be made overnight and the incident I was involved in would not be enough to make a large conglomerate like this alter their procedures, but I’m not convinced anything will alter.

 

My personal fight with British Airways came to an end with their final tweet to me and, along with it, my relationship with them altogether. The response from them was not such that it reassured me I would safe to fly with them in the future.

 

Do I feel like the issue was resolved? No. Do I feel like they have taken my comments on board? No. Will I ever fly with them again? No.

 

The end of this story feels like it is still open slightly, the threads of it unable to be fully tied, but, I have enough common sense to know this is as far as I will get with it.

 

Thank you to everyone who supported me following my last blog post. I did receive some trolling (shout out to the man who thought I was trying to get myself a private plane – yes, really) but for the most part people were understanding, bewildered and behind me 100%.

 

We haven’t booked ourselves a holiday for this year yet, but, when we do next take to the skies, I know we’ll be doing so with a company who makes us feel safe.

 

 

Penny xx

 

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5 Changes To Improve Your Life {AD-SPONSORED}

The new year is still very young and, if you’re anything like me, you’re planning for a big 2016. I’ve already touched briefly on the hopes, dreams and plans I have for this year and my belief that these things don’t just present themselves at your door – it’s my opinion that you get from life what you put into it, and if you want to create a better life, putting in the effort is vital.

 

Here are five simple ways to take your happiness to the next level in 2016. By making these adjustments now, you’ll be surprised at what a difference they can make to your world!

 

Get Fit

The quest for a better life has to start within and, one of the most obvious ways to do this, is by getting fit. This is something that features on the majority of people’s wish list for self-improvement (including mine) but I need to stop procrastinating and get on with it!

At the heart of any plan to get fit is healthy eating, so your diet obviously needs to be as good as possible, but it’s so important to take part in regular exercise. I’m finding it really hard to get started if I’m honest – I’m so tired all the time, but I know this fatigue will improve as soon as I get the blood pumping on a regular basis. One of the best ways to get fit – and the least time consuming – is to get yourself involved with a HIIT routine. It’s hard going but the results speak for themselves!

 

Don’t Forget Mental Health

When we’re talking about getting ourselves in peak condition, the focus is usually on our body, but don’t neglect what’s inside your head! Invest in your mental health, ensure you’re feeling the absolute best you can be and if you do feel like there may be something amiss, don’t be afraid to get help. Accepting the signs and acting to cure depression, anxiety or other mental health issues is a must and so, so important. When it comes to your list of priorities, try and put yourself first and make sure you’re healthy in every sense.

 

Think About Your Car

You’ll have read in a recent post that I’m in the process of getting rid of my car because I never use it these days (I walk everywhere and commute to work by train). It had been a wish of mine to buy an Audi TT before my 31st birthday but that’s not going to happen now – it would just sit on the driveway going to waste. But having this little epiphany about my car has made me realise how much money we plunge into our tin cans on wheels – whether it’s downgrading, upgrading or getting rid of it altogether, make sure your car isn’t a financial whirlpool for your cash! (If you are looking for an upgrade, be sure to shop around to find the best deal for you – dealerships like Currie Motors are great for this as you can really browse the market).

 

Start A Business

I’m a massive homebird and after having an almost-2-week holiday from work over Christmas I have to admit that being back in the office is painful. I miss my house. I miss my sofa. I miss my animals. It would be the absolute dream for me to be able to work from home and I’ve spent a fair amount of time gazing out the window trying to work out if I have any skills that would allow me to start my own business. The answer to this, for me, is sadly no, however, if you’ve got a special skill why not think about turning it into a little business on the side and see where you can go with it? You could end up the next Lord Sugar or Alyssa Smith and all from the comfort of your own home. Imagine earning money simply by indulging in your passion? Living. The. Dream.

 

Get Living

I’m always banging on about this – live life. Really LIVE it. Open your eyes as you walk down the street and look around you. Spend time with the people you love. Laugh loud. Dance around the house. Sing. Smile. Love. We only get one shot at our time on this earth and we have to make it worthwhile. Say yes and take chances, and the world will show you amazing things. Last year I had lots of lovely weekend breaks, dinners out, movie nights at home, and smiled and laughed my way through 2015 more than I have in any other year. Life is so precious and such a gift and we need to really appreciate it while we have it.

 

 

What plans do you have to make 2016 amazing?

 

 

Penny xx

 

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